Macau Spa Manager Genesis Day Lagasca
Genesis Day Lagasca is Spa Manager at the Fitness and Wellness Centre and The Spa at Mandarin Oriental, Macau – a role she took on in 2015, having previously worked at the legendary Mandarin Oriental, Hong Kong for a decade. In a hotel that has achieved four Five-Star Forbes awards, her challenge is how ‘I could contribute and make a difference.’ Here, we catch up with the spa expert herself.
The Fitness Centre at Mandarin Oriental, Macau
Describe a typical working day.
My routine starts with a visit to the Fitness Centre to say Ni-Hao (‘hello’ in Mandarin) to our residents and members. I then do the rounds, checking the facilities are in order, and attend the daily morning meeting with the hotel’s top management team; we go through all the details and preferences of newly arrived guests in order to offer them an impeccable service. Afterwards I inspect the treatment rooms, one by one. In addition to two team briefing sessions (at 11am and at the start of the ‘pm’ shift), I am usually in The Spa or on the fitness floor, helping and coaching my team or engaging with guests. At the end of the day I dedicate my time to projects or sales and marketing strategies.
A foot ritual, part of the Oriental Harmony treatment
What is the best part of your job?
I look forward to developing or creating a new ‘spa journey’. With a decade of experience in operations, I know how satisfied guests are when they receive an outstanding treatment. To achieve that, I believe a treatment with a meaningful story rooted in culture and tradition is essential. Thus I did research on Macau’s history and culture. I explored the treatments available in town and found out that traditional Chinese medicine (TCM) is a common and popular therapy for people across all social classes since 90 per cent of the city’s population is Chinese. So I am currently looking at a new spa journey inspired by TCM, with therapeutic effects that are tailor-made to each guest. Its name, although not yet confirmed, will certainly be related to the city’s charm as an entertainment hub in the region.
A spa treatment with views
What are the most popular treatments at The Spa?
The Macanese Dragon experience and Spices of Portugal, both of which celebrate the city’s unique cultural mix. The former focuses on a relaxing Chinese lymphatic body massage using Chinese meditation balls or (Bao Ding), while the latter features an exotic Portuguese spice infusion for a soothing head massage, followed by a hot stone full body massage with essential oils of ginger, black pepper and rosemary.
Spices of Portugal treatment ingredients
What are your health tips?
Exercise at least one hour a day. You don’t have to be tied to a gym membership. Find the right exercise that you enjoy. Moderate exercise is good for your health and wellbeing as it boosts your circulation and gives you more energy. It is also great for weight management and the heart.
Have a healthy diet. I make my own green smoothies three times a week. Choose your favourite fruit and simply add a handful of greens – I use 30 per cent green leafy vegetables and 70 per cent fruit. Every week I also dedicate a day to detoxing. This means no meat, fish, egg, caffeine, alcohol or dairy products.
The 25-metre pool at Mandarin Oriental, Macau
Meditation will help you focus, give you a sharp mind and revive your spirit, helping you connect with your ‘higher’ self.
Dedicate one hour each day to doing what you love while keeping your phone out of sight. Work-life balance is important.